After Sales
Newbie Guide
About Us

Terms of Service

1. For ensure the quality achieved request of both side, specific set of this agreement, and abide it  both registered user and Citygobuy.

2. Citygobuy provides global users international shopping agent service and drop shipping service via internet by using its own information and service platform. Receivers information provided by users need to be detailed, accurate, truthful, valid, same as the users’ personal email address. Once the information has changed, the updated information need to be submitted to Citugobuy customer service. If the information provided by the users is inaccurate, untruthful, service experience will be affected .

3. Respect users privacy is one of the Citygobuy foundation rules. Therefore, we will not publish, modify or share users’ personal information to the third party and will save in Citygobuy registered users service files. Unless requested with legal permission or users themselves, then we can share to the third party. 

4. Once you have registered with the site, you will have a member account where the account number is your username. Your account information will be saved securely in our system based on our Privacy Policy. We also suggest you to keep your account username and password safely and do not share to any third party. Otherwise, you are responsible to all the legal consequence caused by your own mistakes. If you realize your password might be divulged, please modify it as soon as possible.

5. Users will take the responsibility solely of posting information on the website. If users spread or disseminate reactionary, pornographic or other information in violation of Citygobuy registered user services or law of UK, we will mark the system record as evidence in possible violation of the law and submit to relevant departments.

6. Please note that due to photo taking process, lighting, color background, equipment differences, computer color differences, computer image resolution differences, etc., there might be small differences between the products description on the website and the products you received. We will try our best to avoid such issues happen and deliver you the products as much as the product described.

7. This site will base on users instruction to shop specific products from the specific website. Generally speaking, it takes 6 -15 working days to complete the shopping agent services (this is also based on the ‘international shipping methods’ chosen by users), but this is not final commitment. If the website users provided says out-of-stock, price changes, not deliver on time, any other transporting issues or any irresistible factor, and it has affected us to complete the service, we will immediately communicate with users to solve the issues.

8. If you need after-sales services (such as item missed, damaged, flawed, etc.), please see Returns and Refunds Policy  for more details.

9.  If the delivery address is wrong, we will promptly contact the customer to change the correct address if the logistics provider provides such service. If the delivery fails because the user does not cooperate with the normal processing of order and delivery , the user shall bear the responsibility.

10. This site cannot accept to shop via shopping agent services for the following items: counterfeit products, prescription medicine, tobacco, lottery ,virtual product and adult magazine & DVD,alcohol, smoking mixtures, e-cigarettes (and liquids), weapons and weapon parts selling, Marijuana, other psychoactive plants, spice, synthetic drug, modification chips, black boxes, sale of video/audio/visual/software and other materials subjected to copyright without proper agreements with the copyright holders or resellers license. We will not ship on behalf of buyers if the item(s) is against scheme requirements which is under the prohibited items list.

11. If you use drop shipping service(buy the goods yourself),please make sure that your parcel do not contain forbidden items,if your parcel is caught by customs because of forbidden items,We do not assume any legal responsibility.

12.  We are the shopping agent and drop shipping agent ,all orders that from taobao tmall or other website are selected by customers, so we can not promise the authenticity of the goods,customers need take risks themself.

13. Governing Law:These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the UK.

Compensation and Dispute

Dispute about the order:

The reason for compensation: items lost

1. The items not delievered to our warehouse by the express company, after the officer in our warehouse will apply for compensation to the express company, we will compensate you according to the original price of goods.

2. The items get lost in our warehouse, we will re-order the items or compensate you according to the original price of goods.

Dispute about parcel

If your parcel was lost or damaged during the international shipping, it is out of Citygobuy control. Citygobuy does not responsible for the compensation, but we will try our best help you claim from the logistic provider. The compensation amount provided by the logistic provider will be compensated in full to you.


This web is owned and operated by Yihai Cross Border Ecommerce Limited with registered address Churchill House, 142-146 Old Street, London, United Kingdom, EC1V 9BW.