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Help Center

Registration for a New User


1. Click the “Sign Up” button on the top of the Citygobuy home page.



2.Visit the registration page. Fill in your commonly used e-mail address and password, entering verification code, and then click the "Sign up" button to complete the registration.



How to Modify the Password?

Visit the homepage of Citygobuy, clicking the “Member Center”, and then find the "modify password" button to make modification.




Retrieve Password

1.On the user login page, click on the "forgot password " option.



2.Fill in the email address of registration, entering verification code, and then submit the application.


3.After successfully submitt the application, your mailbox will receive a mail which sent by Citygobuy. Click on the link to reset the password.


After resetting the password, you can log in with the new password.


Shopping Process

1.Select the item you want to buy.



2.Submit your order


3.Confirm payment


4.Visit “Member Center”→“My Order” to view your order status.


5. Waiting for the seller to deliver the goods.

6. Waiting for the warehouse to sign for receipt.

7. When the warehouse have sign for your goods, you can visit “Member center”→"My order" view the photo about your goods taken by our warehouse workers.



8.If the information of your goods is correct. You can click “My Warehouse”to submit delivery order.

9.Filling the shipping address and customs value.

10.Then you can visit “Member center”click "My parcel" view package status.

11.Citygobuy  will pack as your requests, and offer the International logistics price from different logistic companies.

12.Click“to submit”choose the logistics company, check out the international delivery fee.

13.Pay for international logistics.

14.Your international parcel  shipped from Citygobuy warehouse.
You can visit "Member Center"→"My Parcel" to view the status of your parcel, if the status is "shipped" which means your parcel have been shipped.